Return Policy

Refund Policy

Our main aim is customer satisfaction. If in case you are not satisfied with the purchased product, we will be refunding your money subject to reasons provided are genuine and just.

Cancellation Policy

For Cancellations please contact us via the “contact us” link.

If request for cancellation is received before the shipping, the same will be considered right away but requests received after product is being shipped will be rejected.

Refund Policy after shipping

100% Refund will be done in case product is damaged or lost in transit.

Please note : 

  • You must inform us about your return within 7 days from the date of delivery. Mail us at rockishtiaq@hotmail.com
  • The return of the product is to be done on your side and you will have to bear the expenses of return shipping. We currently do not provide a reverse pick up service.
  • For the return shipping cost, the customer will get an INR 70 Coupon which can be used on www.kashmirdryfruits.com for future purchases.
  • The product should reach us in its original condition without any damage or any other kind of tampering.
  • The product should be returned in a well packed box so as to avoid any damage in the transit.
  • The shipping address of kashmirdryfruits.com should be clearly mentioned on the package to be returned and in complete detail.

Gourmet Foods :

  • For return of gourmet foods, you must inform us within 2 days from the date of delivery about your return at rockishtiaq@hotmail.com or via call or whatsapp on 9419018055.
  • There is no stocking fee for gourmet return.
  • For the return shipping cost, the customer will get an INR 70 Coupon which can be used on www.kashmirdryfruits.com for future purchases.

Returns not accepted if :

  • The product is damaged or has been tampered with in any way.
  • The product has been used, worn, washed or changed in any other way.
  • Crafts are prone to a slight variation in the design, color and pattern work; therefore we may not be able to refund your order if the same are your criteria for making a return.
  • You are as such requested to enquire about any doubts that you may have regarding the products before going for the final purchase. Drop in a mail at rockishtiaq@hotmail.com or call /whatsapp on 9419018055 and have all your doubts cleared in a very short time.
  • The products are of standard quality but not to your personal liking in terms of taste and color.

Return Address :

Kashmir Dry Fruits

122 Mini Housing Colony

Chanapora Srinagar

Jammu and Kashmir, India – 190015

+91-9796559948